This policy outlines how refunds are handled for Bakeology’s digital products (video courses, PDF materials, templates, and other downloadable or streaming content). We aim for fairness and transparency: you receive instant access to materials immediately after payment, and we guarantee the content’s functionality and alignment with its description.
Key Points (at a glance)
- Digital products only — there are no physical returns.
- Instant access — content becomes available immediately after purchase.
- Good-faith refund window: 7 calendar days from purchase for justified reasons.
- If a refund is approved, access is revoked (streaming and downloads).
- Refunds are not available for substantial use/consumption, “changed my mind,” or purely subjective dissatisfaction if the product matches its description.
What qualifies as “properly delivered” content
Digital courses are considered properly delivered if the materials match the product description on the site, are available for streaming and/or download, and the stated formats (e.g., Full HD video, accompanying PDFs) are provided and play on devices that meet basic system requirements (up-to-date browser, stable internet connection, sufficient memory/storage).
Grounds for a refund (within 7 days)
We review refund requests within 7 calendar days of purchase if one of the following applies:
- Technical inability to access the content that is not resolved after reasonable troubleshooting efforts (e.g., platform error, invalid material links).
- Material mismatch with the description, evidenced by specific examples (e.g., promised format/sections are missing).
- Duplicate purchase of the same product from the same account.
- Accidental multiple charges for a single order.
In some cases, we may request supporting information (e.g., screenshots, order number) to assess the situation objectively. If a refund is approved, access to the course and related materials will be revoked.
Cases where refunds are not provided
- Change of mind after access has been granted.
- Substantial consumption of content (e.g., viewing a significant portion of lessons, mass downloading files/templates).
- Subjective claims after use (“didn’t like the style,” “too easy/hard”) when the product matches its description.
- Failure to meet minimum system requirements on the buyer’s device (outdated browser, no internet, etc.).
- Promotional items, coupon or gift codes — not eligible for refunds/exchanges.
- Partial refunds for bundles if any included item has already been accessed or downloaded.
Review process
Refund requests are submitted from your account (order section) with a brief reason. We review the request within a reasonable time and notify you of the decision. If approved, funds are returned via the original payment method; settlement times depend on your payment provider/bank. After a refund, access to the course and files is revoked, and future updates for that product are unavailable.
Content updates and access
Your purchase grants an individual, personal-use license to the materials. We may update, improve, and expand courses; access to updates remains for active purchasers of the respective product. We reserve the right to relocate materials, adjust the platform interface, and modify delivery formats without reducing the stated scope of content.
Pricing, taxes, and adjustments
Prices may change without prior notice. If the price for the same product is reduced within 48 hours of your purchase, we may, upon request, offer an adjustment (partial refund or coupon), provided the content has not been substantially consumed. Taxes and fees (if applicable) are calculated according to the buyer’s jurisdiction.
Misuse and limitations
We may deny refunds and/or limit access in cases of abuse of this policy (e.g., mass downloads before a refund request, repeated disputes/chargebacks, violation of the personal-use license). Attempts to bypass technical protections, distribute materials, or other violations may result in account restrictions or suspension.
Changes to this policy
We may update this policy periodically to reflect changes in products, regulations, or internal processes. The current version is published on the site and applies to subsequent purchases.
